FREQUENTLY ASKED QUESTIONS

The Neighbor Membership is designed to help you stay ahead of plumbing problems while saving on repairs. Members receive an annual whole-home plumbing inspection, annual water heater maintenance, exclusive discounts, priority scheduling, and other member benefits for $10/month or $100/year.

No. The membership covers the maintenance and inspection services included in your plan. Parts, repairs, and additional services are billed separately. However, members receive 10% off eligible plumbing repairs and 10% off eligible water heater and water-treatment services, subject to the plan terms.

Yes. The monthly plan is straightforward and has no long-term contract. You can cancel your membership at any time. Any applicable terms related to services already received will be clearly explained in your membership agreement.

We'll remind you when your annual maintenance is due, so you don't have to keep track of it yourself. Simply choose an available appointment that works for you. Members also receive priority scheduling during normal business hours.

We'll inspect accessible plumbing throughout your home for signs of leaks, corrosion, wear, abnormal water pressure, and other potential concerns. This can include fixtures, toilets, accessible supply lines and drains, visible piping, water shutoffs, garbage disposal, and other accessible plumbing components. Afterward, we'll explain what we found and let you know if anything should be monitored, maintained, or repaired.